‘Water Mission’ works to restore water to residents in Austin

Water Mission is working to restore water to the residents of Austin

With nearly two weeks since the winter storm, many in Austin still lack running water. Residents say the simplest tasks were taken for granted.

With nearly two weeks since the winter storm, many in Austin still lack running water.

Residents say the simplest of tasks, like washing dishes, flushing the toilet, and washing up, were taken for granted.

For some, they don’t know when to turn the water back on.

Sergio Vela has now walked for 14 days without running water. He says he is getting updates from his apartment complex that the water will be restored “within 24 hours,” but that has been almost a week since they said that.


Austin City Council is working to address the persistent problems of the winter storm

Homeowners and renters are still dealing with burst pipes, and in some places there is still no running water.


He rents hotel rooms for him and his fiancée to shower, but says he has no time frame for when his water should return.

For a group they try to help. They spent the day supplying water to a group of mobile homes in North Austin.

“Water Mission” restored broken pipes and broken meters at North Lamar Mobile Park.

“They were told it would take weeks and weeks so there is much relief,” said John Peays, director of global partnerships with the Water Mission.

The organization brought in plumbers from several states to help with the recovery effort.

“We have plumbers who have come from Ohio, Pennsylvania, New York, Kansas and they have all come to volunteer,” he said.

Including Nicholas Ham, who came from Kansas to help those out here.

“The opportunity to get out of here and help people get running water and help them in this dire situation,” said Ham.

He says it was motivating to see the impact they are having.

Austin is examining all legal options to prevent future crises

Mayor Adler tells FOX 7 this will be a long road.

“I feel like I’m doing work that needs to be done and it’s really, really uplifting,” Ham said.

Adding a lot of the damage they see is broken pipes or cracked meters. It only takes less than an hour to fix these repairs.

“Right now it only takes about 10 to 15 minutes to fix these,” he said. “But depending on where everything is, whether it’s accessible or not, it can be anywhere from 30 minutes to an hour.”

Peays said that since they are a global organization, they are being called across the state to help. But they will continue to help in any way they can.

“We’re just going to do as much as we can,” he said. “We know that Austin plumbers work 24/7 too, and we just want to be a complement and fill in any gaps that exist.”

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