Some Austin residents did not have hot water for weeks after the storm
That includes 62-year-old veteran Phillip Hooker, who says he has been without water for over a week and without hot water for 18 days.
Austin, Texas – – It’s been nearly three weeks since the winter storms hit, and some people in Austin still don’t have hot water.
These include Westdale Parke-based, 62-year-old veteran Phillip Hooker, who says he has been without water for over a week and without hot water for 18 days.
“This old body can’t hold cold water in winter,” Hooker said. “Every now and then I heat water on the stove and put it in the bathtub and wash, but I’m limited to the weight I can support.”
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TDEM boss Kidd grilled over power outages while listening
Texas has blamed the way it handled the major blackout during dangerous winter weather that killed at least 80 people.
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It is similar with Shelly Juul in the Palo Verde Apartments. “A waterline burst on my floor,” she said. “It completely flooded and dispersed a couple on the first floor.”
That was during the heat – rather cold – of things, but as of Friday, her unit and others still had no hot water.
“We went to other people’s homes to take showers within development for those of us who know the other people here with hot water,” she said.
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Juul said it highlights an ongoing problem in the complex. “Our biggest frustration here is the lack of communication,” she said. “Feeling like we just have to get things to this level before something happens and we saw the same situation with the storm.”
The head of ERCOT has been fired as officials continue investigating the blackout
The head of ERCOT, which operates the state’s power grid, was fired as state officials open an investigation to find out who was responsible for the blackouts during the February winter storm. John Krinjak of FOX 7 Austin has details.
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FOX 7 reached out to Palo Verde Apartments and made this statement from Robert Gasteiger, Vice President Marketing & Communication for Steadfast Living:
“Our residents are our top priority and we understand they run out of hot water after our rooftop water heaters were damaged by the unprecedented storm that hit our area in February. We acknowledge the inconvenience, who caused this and have worked diligently to get it. Spare parts need to be installed ASAP. To show our appreciation for your patience as we worked to resolve this situation, we will be checking for each day of the Residents since the hot water was without hot water, extend a one-off daily rent of 50%. On February 21st, the city restored our buildings and we recognized the damage to the heating systems. “
Gasteiger said the parts ordered were delayed and expected to arrive on Monday.
FOX7 contacted Westdale Parke Apartments and did not receive a timely response on Friday.