Resources for Austin residents impacted by severe winter storm

The Austin-Travis County Emergency Response Center has released multiple resources for the many Austinites still feeling the effects of the severe winter storm of February 2021.


The Austin-Travis County Emergency Operations Center says it remains active and continues to coordinate response and recovery efforts for the community.

According to ATCEOC, residents who are still running out of water in an apartment, condominium, or apartment building should call 311 to report the outage so Austin Code can work with property management to ensure repairs are made on time.

The bulk water distribution will be available this week from 9 a.m. to 5 p.m. daily on the ACC Northridge campus, 11928 Stonehollow Drive. This site does not distribute bottled water, instead residents are asked to bring their own containers to transport water.


Water Mission is working to restore water to the residents of Austin

With nearly two weeks since Winter Storm Uri, many in Austin still have no running water. Residents say the simplest tasks were taken for granted.


Emergency repair program

On Monday, the city of Austin launched a home repair emergency program to help low-income homeowners repair damage caused by the severe winter storm in February 2021.

According to official data, the initiative, managed by the Austin Housing Finance Corporation (AHFC), is part of the city’s comprehensive response to the winter storm and may allow eligible applicants to make repairs or changes of up to $ 10,000.

Eligible work includes the repair or replacement of the following:

  • Wall / floor distance
  • Sewer pipes
  • Gas pipes
  • Water pipes and / or water damage
  • top, roof
  • Electrical system
  • HVAC equipment
  • Plumbing fixtures – including flush pipes and toilets damaged by frozen conditions
  • Mold remediation

Qualified homeowners can perform emergency repairs in English or Spanish on the repair program website. Applicants with questions or assistance can visit the home repair program website, email [email protected], or call 512-974-3100 or 3-1-1.

Those eligible to participate in the initiative include:

  • Homeowners within the Austin City jurisdiction
  • Household income at or below 80% of the median family income (MFI)
  • Participants must have suffered damage to their primary residence as a result of the severe Texas winter storm in February 2021, which harmed the life, health, or safety of the occupants
  • Entrants cannot receive duplicate benefits through FEMA or insurance revenue

The Development Services Department has also set up, a website that provides information on emergency information that enables repairs. Residents and contractors can also call the emergency repair hotline at 512-974-1500 or live web chat. Both are open Monday through Friday from 8 a.m. to 5 p.m.

Austin City Council is working to address the persistent problems of the winter storm

Homeowners and renters are still dealing with burst pipes, and in some places there is still no running water.

Dirt cleaning and repair assistance

The Austin Disaster Relief Network and Texas volunteer organizations are working with Bastrop, Hays, Travis, and Williamson counties on cleanup efforts.

According to ADRN, these efforts have begun and residents of these areas can call the toll-free Crisis Clean Up number at 1-800-329-8052 for assistance with clearing their homes, removing dirt, and connecting to contractors for repairs receive.

According to official information, the “Crisis Clean Up” line will be in operation from Monday to Saturday from 9 am to 8 pm and on Sundays from 1 pm to 6 pm. Residents can also visit the Crisis Clean Up website.

For Austin Resource Recovery customers who wish to remove large branches, ARR requests that you cut branches to any size between 5 and 15 feet in length and do not stack them higher than 4 feet on the curb. Call 3-1-1 to schedule storm debris collection.

SNAP benefits

According to official information, recipients who lost groceries and / or their Lone Star card in the winter storms can apply for replacement food benefits for both regular SNAP grants (Supplemental Nutrition Assistance Program) and emergency SNAP grants made in response to COVID-19 were provided.

SNAP beneficiaries are encouraged to request replacement services through one of the following options:

  • Select 2-1-1 and select option 2.
  • Download and fill out Form H1855 (affidavit for food stamps not received or destroyed). Once completed, the form can be faxed to 1-877-447-2839 or mailed to the Texas Health and Human Services Commission at PO Box 149027, Austin, TX 78714-9027.

Recipients have until March 31st to apply for compensation. For more information about Disaster Aid, see Receiving Disaster Aid on the HHSC website.

Challenges for students and families after the Texas winter storm

Suki Steinhauser, CEO of Communities in Schools in central Texas, talks about what many families and students face as the effects of the winter storm continue to affect their lives.

Disaster relief in the event of unemployment

The Texas Workforce Commission (TWC) says residents whose pay-and-take-away pay was impacted by the winter storm in February can now apply for disaster relief (DUA) through the Texas Workforce Commission (TWC).

Employees who have lost their jobs and self-employed people who were unable to work due to damage from the winter storm may be eligible for DUA benefits.

To learn more and apply, visit the TWC website or call a TWC Telecenter at 800-939-6631 (7:00 a.m. – 7:00 p.m., 7 days a week). Applications must be submitted by March 26, 2021.

When applying, residents are asked to indicate that the application is related to the damage caused by severe storms.

FEMA support

Travis County residents wishing to apply for individual loss assistance can register online at or by calling 1-800-621-3362 or 1-800-462-7585 TTY.

Frequently asked questions about applying for aid were asked by the Texas Division of Emergency Management.

ATCEOC warns that after repairs or government aid fraud occurs most often after disasters, which in a press release reads:

“We encourage the public to be diligent and protect themselves and their personal information from fraudsters. If you suspect that someone or an organization is trying to capitalize on this disaster, please report it to the Attorney General. Additional tips on Fraud Avoidance can be found courtesy of the Federal Trade Commission. “

Individuals looking for additional available city, county and other community resources can visit or for Spanish.

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