City of Austin reopening north branch utility payment center 

The city of Austin announces that the North Utility Customer Service Center will reopen on Monday after temporarily closing due to the COVID-19 Stage 5 warning.

Customers can get help with their utility bills, make payments, and get information about payment support options.


The website at 8715 Research Blvd., Suite 115, is open Mondays, Wednesdays, and Fridays from 8 a.m. to 3 p.m. and Tuesdays and Thursdays from 10 a.m. to 5 p.m.

The East Utility Customer Service Center will remain closed until further notice and the South Utility Customer Service Center will be closed for repairs during winter storms. As soon as the repairs are completed, this site will also open again, the city says.

There are also online and phone options for customers if they don’t want to pay in person, the city says. Customers can make utility payments at or by calling 512-494-9400. Additional payment options are:

  • Pay at authorized locations including most Austin HEB, Fiesta Mart, Randall’s, and Walmart stores
  • Send a money order or check to PO BOX 2267, Austin, TX 78783-2267, or through a Dropbox location
  • Payment boxes on North Branch as well as 1901 W. William Cannon Drive, 625 East 10th Street and 505 Barton Springs are still available. Allow 3-5 working days for deposits to be processed. The payment box in the Rosewood-Zaragosa branch is currently NOT available.

Customers are encouraged to contact the customer service team at 512-494-9400 if they have any questions about their utility bills, need to reconnect, start or stop the service, or need to specify payment arrangements, or eligibility for customer support programs to support the utility bills . Spanish speaking representatives are available.


The following COVID-19 safeguards apply to customers who have to pay their electricity bills in person:

  • All customers and employees who are required to wear face covers in the payment center
  • Employees follow CDC guidelines for cleaning the building, cleaning touch-sensitive areas such as counters, door handles, waiting areas, and toilets more frequently throughout the day
  • Clear plastic barriers at the payment counters and health signs at the desks
  • Hand sanitizer dispenser in the lobby
  • Markings in the lobby to encourage social distancing
  • Designated separate entrance and exit doors
  • Occupancy limitation protocols

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