Austin-Travis County Emergency Operations Center remains active

The city of Austin says the Austin-Travis County Emergency Response Center continues to operate, coordinating response and recovery efforts for the community in response to the February winter storm.

Many in the Austin area are still grappling with a number of issues after the storm. Below is a list of the services available.

Help for those who still need emergency aid due to the winter storm

Volunteers and the Austin Disaster Relief Network are meeting to help some families and people who still need help. Stephen Brewer, ADRN’s assistant director, has details.



Residents who have run out of water in an apartment, condo, or apartment building are encouraged to call 3-1-1 to report the outage so Austin Code can work with property management to ensure repairs are made.

At the ACC Northridge Campus, 11928 Stonehollow Drive, water is being distributed in large quantities daily from 9 a.m. to 5 p.m. this week. This site does not distribute bottled water and residents should bring their own containers to carry water.

In addition, water distribution is offered in or near apartment buildings without water.

In partnership with volunteer organizations, the city coordinates the water supply and the modification of hydrants so that residents have access to water during repairs. Click here to view locations where public water stations are available or where water is supplied.


United Way for Greater Austin launched the ConnectATX program in February 2020 to optimize resource navigation in the community. ConnectATX connects callers and online users with community resources, helping people find resources for groceries, housing and utilities, transportation, health and mental health, childcare and more. The platform uses proactive assessment to determine caller needs and can track referrals to local service providers.

If you’re looking for information on where to find basic basic necessities, visit to search for food and water resources that are in your zip codes and filter by those that are now open. Those who do not have access to the Internet can call 2-1-1, which is available 24/7 in over 230 languages.

Individuals or service providers can access information and resources by visiting, using the chat facility on the website, or calling 833-512-CATX (2289).

RELATED: Resources for Austin Residents Affected by Severe Winter Storm


The city of Austin launched an emergency home repair initiative to help low-income homeowners repair widespread damage caused by the severe winter storm in February 2021. The initiative can allow eligible applicants to make repairs or changes up to $ 10,000.

Qualified homeowners can perform emergency repairs in English or Spanish on the repair program website. Applicants with questions or assistance can visit the home repair program website, email [email protected], or call 512-974-3100 or 3-1-1.

The city of Austin has partnered with trade associations to compile lists of plumbers and contractors available for emergency repair work. Resources available at

The Development Services Department has also set up a website with information to help families and businesses expedite the permits required to carry out repairs. Residents and contractors can also call the city’s Emergency Repair at 512-974-1500 or live web chat. Both are open Monday through Friday from 8 a.m. to 5 p.m.


The Austin Disaster Relief Network and Texas volunteer organizations are working with Bastrop, Hays, Travis, and Williamson counties on cleanup efforts. These efforts have begun, and residents of these areas can call the Crisis Clean Up toll-free number at 1-800-329-8052 for assistance in clearing their homes, cleaning up dirt, and connecting with contractors for repairs.

The Crisis Clean Up line operates Monday to Saturday from 9 a.m. to 8 p.m. and Sundays from 1 p.m. to 6 p.m.

Homeowners can register for assistance using the Crisis Clean Up number. You can also visit the Crisis Clean Up website. The city of Austin is temporarily opening the Hornsby Bend Biosolids Management Plant for the disposal of storm debris through April 3, 2021.



Starting this Saturday, March 6, 2021, residents of the city of Austin will be able to pick up their storm debris seven days a week from 8 a.m. to 5 p.m. to cater for themselves. The storm debris is dropped off at 2210 FM 973, Austin, TX 78725.

Branches, twigs, shrubs and leaves are accepted. Treated or painted wood, chipboard, building materials and rubbish are prohibited. Visit the Austin Resource Recovery website for more information.

For Austin Resource Recovery customers who wish to pick up large branches, they are asked to cut branches to any size between 5 and 15 feet in length and stack them on the curb no taller than 4 feet. Call 3-1-1 to schedule storm debris collection.


Residents whose takeaway pay was impacted by the winter storm in February can now apply to the Texas Workforce Commission (TWC) for Disaster Relief (DUA). Employees who have lost their jobs and self-employed people who were unable to work due to damage from the winter storm may be eligible for DUA benefits.

To learn more and apply, visit the TWC website or call a TWC Telecenter at 800-939-6631 (7am to 7pm, 7 days a week). Applications must be submitted by March 26, 2021. When submitting the application, indicate that the application relates to the damage caused by severe storms.


Travis County residents wishing to apply for individual loss assistance can register online at or by calling 1-800-621-3362 or 1-800-462-7585 TTY. Please see FEMA’s press release for more information. Frequently asked questions about applying for aid were asked by the Texas Division of Emergency Management.



Fraud for repairs or government aid can most often occur after a disaster. Officials encourage the public to be diligent and protect themselves and their personal information from fraudsters. If you suspect that anyone or any organization is trying to capitalize on this disaster, please report it to the Attorney General here.

Additional fraud prevention tips are available here courtesy of the Federal Trade Commission.


For information on city and county resources, as well as other community resources, visit or for information in Spanish. City and district offices will continue to provide updates on social media channels.

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